Claims Response Technician - Brick, NJ in Brick Township, NJ at Johnson Service Group

Date Posted: 10/21/2019

Job Snapshot

Job Description

JobID: 376598

Johnson Service Group is looking for a CLAIMS RESPONSE TECHNICIAN in the Brick, NJ.

This position is DIRECT HIRE (Including a strong Benefit's Package)

Position Summary:

  • Cleans and restores damage to residences due to water and/or mold. 
  • Conducts detailed inspections, independently determines and executes mitigation plan. 
  • Upon assignment, may act as the field adjuster on behalf of the Claims department.

Must-Have's:

**Must be available on-call and on weekends.**

**This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region.

Company paid pre-employment drug test and health screening required.**

1.) Active Driver’s License with clear driving record

2.) Minimum 6 months relevant experience

3.) Demonstrated customer service focus / superior customer service skills.

Nice-to-Have's:

- Restoration or construction background

- WRT, ASD, and/or AMRT certifications

Responsibilities:

  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Participates in special projects as assigned.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
  • Conducts initial onsite inspection to determine extent and scope of damage.
  • Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions.
  • Takes and labels photos; measures and sketches affected rooms.
  • Determines best restoration process and establish drying goals.
  • Removes excess water by mopping and/or extraction.
  • Sets air movers, dehumidifiers and/or specialty equipment.  Monitors and documents temperature and humidity readings
  • As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
  • As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed.
  • Schedules follow-up and clearance tests.
  • Obtains Customer Service Report and Certificate of Satisfaction upon completion of job.
  • Completes and submits in a timely manner all required paperwork.
  • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs.
  • Participates in special projects as assigned.
  • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
  • Provides direction in the Territory Operations Managers absence.
  • Provides response to level two escalation issues on claims that require additional attention.
  • Provides response to customer service/public relations visits when a Territory Operations Manager is unavailable.
  • Provides statistics, data, and feedback to the Territory Operations Manager in regards to their home Territory.
  • Provides feedback and suggestions to improve training, protocols, and general operations in their home territory.

**Open to a more junior restoration candidate without the certs possibly.

Submit or email resume direct to Craig at cbrooks@jsginc.com

#D600




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