Credit and Collections in Boxborough, MA at Johnson Service Group

Date Posted: 11/7/2019

Job Snapshot

Job Description

JobID: 376886

Johnson Service Group is seeking candidates for a Credit and Collections position with our telecommunications client in Boxborough, MA. This is a 6 month contract position with an industry leader and is not a traditional Accounts Receivable job. Rather we are looking for candidates with high volume, corporate setting collections background. The Credit & Collections Analyst will serve as the primary customer contact for the credit & collections, customer service and cash application functions of an assigned portfolio. .

Job Responsibilities:

  • Responsible for collection activities of the assigned portfolio.
  • Provide analysis and explain variances in customer cash trends.
  • Make collection calls/emails, follow up with customers, and resolve payment issues.
  • Analyze customer invoices to ensure contract terms and conditions are being followed.
  • Cash applications and adjustments to specific accounts as provided by Treasury backup.
  • Utilize CRM (Customer Relationship Management) tool to help solve issues.
  • Diagnose and correct misapplications within the Oracle Accounting system

Job Requirements:

  • Strong knowledge of the billing and collections process cycles.
  • Must possess strong written and verbal communication skills along with excellent customer service skills.
  • Ability to work effectively in a matrix organization using interdepartmental communication.
  • Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay.

Education and Experience:

  • Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).
  • Experience in a multi-functional role and using multi-company accounting software package – Oracle Preferred
  • 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.
  • Expertise in Microsoft 2010 Office product suite.