Customer Care Specialist - Purchasing in Bristol, PA at Johnson Service Group

Date Posted: 11/4/2019

Job Snapshot

Job Description

JobID: 363807

We are interested in speaking with folks with excellent customer service skills paired with a purchasing background.

Client Care Specialist's role is to ensure a top notch client experience through the on-time delivery of indirect material we procure for our clients.

The Client Care Specialist will support a group of purchasing managers, client requestors and suppliers to gather and provide information regarding specific PO’s and /or products availability. 

The Customer Care Specialist must possess strong customer service skills, multi-tasking ability and excellent communication skills. 

This role reports to the Senior Procurement Manager.

Job Responsibilities:

  • Confirming dispatched purchase orders with the suppliers.
  • Proactively communicating any PO date or status changes with the client requestor.
  • Tracking and tracing of PO’s from the initial confirmation to delivery. 
  • Create, develop, and maintain daily client open PO’s files.
  • Ensure questions are routed to the appropriate team member.
  • Frequent contact with the supplier over the phone, and / or via email.
  • Respond to requests concerning shipments in a timely manner.
  • Anticipate problem transactions and root cause for report to customer.
  • Perform research on missed/ late PO’s deliveries to ensure remediation.

Qualifications:

  • High School degree, Bachelor Degree preferred.
  • 2 years Customer service/Retail experience is a must.
  • Outstanding communication skills, both verbal and written.
  • Demonstrated ability to work in a fast paced environment. 
  • Attention to detail and problem solving.
  • Effectively prioritize workload and meet deadlines.
  • Excellent organization skills required.
  • Ability to multi task - may be assigned multiple clients.
  • Experience in Microsoft Office software.
  • Familiarity with Peoplesoft ERP systems a plus.
  • Prior purchasing experience competitive advantage.

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