Customer Quality Engineer - Aero/Mil in Santa Clarita, CA at Johnson Service Group

Date Posted: 11/12/2019

Job Snapshot

Job Description

JobID: 375289

Johnson Service Group (JSG) is teamed with a leader in the aerospace, defense, and we're searching for a talented Customer Quality Engineer for our global client.

This position is responsible for direct and hands-on communications with several customers, including frequent customer site visits.

Scope of Experience and Responsibilities:

  • 4-6+ years of customer quality engineering experience, within an aerospace/defense environment.
  • Experience with hydraulic, servo and/or pneumatic actuation products is a plus.
  • Acts as the Customer Advocate and Liaison for compliance to customer quality requirements and customer satisfaction regarding the quality of products and services.
  • Responsible for several customers, and interfaces with leadership and other Customer Quality Engineer, pertaining to complex issues and challenges.
  • Responsible for monitoring and tracking customer quality data.
  • Responsible for root cause analysis and problem solving utilizing Six Sigma principles, tools and methodology practices.
  • Monitor and drive improvements to customer quality metrics for validation documentation to customer quality requirements, including MPP, APQP, PPAP, ISIR, etc.
  • Lead and follow-up on internal and external quality audits.
  • Monitors and reports on customer performance scorecards.
  • Effective written and verbal communication skill.
  • Writes and presents standardized technical reports to internal teams and customers.
  • Ability to capture and analyze data and generate report. 
  • Solid understanding in interpreting engineering specifications, mechanical drawings, and/or electrical schematics, and Geometric Dimensioning and tolerencing (GD&T).
  • Strong understanding of quality management systems including ISO9001, AS9100, TS16949, and/or QS9000.
  • Able to analyze systems and processes against those requirements and identify gaps.
  • Solid understanding of the standard PLC process and quality planning tools.
  • Excellent prioritization and multi-tasking skills. 
  • Solid interpersonal skills and ability to work with various multiple levels within the organization, at customer sites or at regulatory agencies.
  • Ability to provide customers with excellent service and support.
  • Establish and maintain strong and effective relationships with customers.
  • Solid familiarity with regulatory and compliance requirements.


  • Bachelor's Degree in a technical/engineering field is highly preferred.
  • Nationally recognized quality certification is desired, such as American Society for Quality Certified Quality Engineer (ASQ-CQE) certification).
  • Green Belt certification is preferred.

Duration:  Direct Hire

Compensation:   Highly competitive salary, bonus and benefits