Electronic Equipment Service Technician Gainsville, GA in Atlanta, GA at Johnson Service Group

Date Posted: 10/23/2019

Job Snapshot

Job Description

JobID: 376095

Technical Service Engineer - Gainsville, GA Field Base - 100% travel

Johnson Service Group is seeking a TSE for one of our clients taking the Healthcare Industry by storm.  Technical Service Engineers (TSE) provide troubleshooting, repair services and scheduled preventive maintenance for the company pharmacy and supply automation solutions at customer sites within a designated geographic area TSEs are dispatched as needed by the 24x7 Call Center.    Although TSEs focus mainly on hardware repairs, the customer’s solutions are a combination of hardware and software and TSEs work with both.

Position is a field based role and expenses are paid for out of area travel.

               Responsibilities:

  • On site troubleshooting and repair of customer problems on customer products
  • Meet company guidelines for response time and service levels
  • Differentiate between hardware and software product problems
  • Collect and report all customer and problem data in customer database
  • Escalate product bugs, malfunctions, and design issues through support channels for resolution
  • Provide support coverage 24 hour/7days a week
  • Frequent local travel in primary area
  • Provide backup support in adjacent areas as needed
  • Participation in various staff meetings
  • Manage territory service quality and customer satisfaction; parts inventory and RMA process; and software updates
  • Participate in various field projects as necessary
  • Troubleshoot customer issues over phone and provide remote support
  • Provide home work space and space for trunk stock inventory
  •  

Required Knowledge and Skills: 

  • Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
  • Computer systems skills: Windows 7, XP, 2003 SQL, Firefox & Networking 
  • Basic electronics knowledge
  • Possess and excellence in speaking and writing English
  • Excellent interpersonal communication skills with the ability to work well with customers
  • Must have good organization skills
  • Must be able to lift 50 lbs. to approximate 5 ft. height
  • Ability to
    • multitask
    • evaluate multiple customer issues and set priorities
    • manage processes

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

  • Associate degree/Technical Certification with demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems is required)

Preferred Qualifications:

  • Bachelor degree in Electronics, Computer Science, or Engineering 
  • Coursework in Network Engineering, Robotics or Electronics
  • Experience working in a hospital environment a plus

Work Conditions:

  • Field based position
  • Travel required
  • On call 24/7 days a week
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