HR Customer Support (Call Center Environment) in Philadelphia, PA at Johnson Service Group

Date Posted: 11/9/2019

Job Snapshot

Job Description

JobID: 376392

We have two contract temporary openings for an HR Customer Support Consultant in South Philadelphia at the Navy Yard near the Sports Complex. These positions are approved for 7 months and could very well be extended. Candidates must have Call Center expereince in an HR Role.

Pay Rate: $31.00/Hr. (The typical work week is 7 hours per day - 35 Hours per week)

The HR Customer Support Consultant is responsible for providing end-to-end ownership & ensure resolution in a wide range of employee and manager inquiries and requests that come into the Tier 1 team. The cases will range from simple to complex and many will require the HR Customer Support Consultant working with other members of the Tier 1 group or other HR Operations partners to reach resolution.

Key Responsibilities:

  • Provide end to end customer support for employees and managers reaching out to HR Operations via phone, live chat or web submit.
  • Provide appropriate and accurate information to employees and managers regarding HR programs, services and policies.
  • Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure.
  • Possesses deep knowledge of Workday and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience)
  • Assist employees with navigation of web tools, including self-service
  • Work closely with HR Workforce Analysts to ensure all procedures are followed and with other HR Service Providers & HR Partners

Preferred Level of Education

University Degree, Bachelor’s Degree or equivalent experience Area of Specialization HR or Business

Experience required

  • Experience working in a customer support environment.
  • HR experience.
  • Excellent and high level of expertise in standard MS Office software (word, excel, PowerPoint)
  • Must work well, both independently and with a team.
  • Ability to work in a fast paced, rapidly changing environment.
  • Able to handle multiple tasks and assignments simultaneously while maintaining customer communication
  • Knowledge and understanding of HR processes and procedures
  • Customer Service background

Our client is a Global Leader in the Pharmaceutical industry. Johnson Service Group has been named to the list of largest companies in the Staffing Industry by the Staffing Industry Analysts SIA.

If you have any questions about this position, please contact Steve Harwan (based locally) at sharwan@jsginc.com