Information Systems Specialist II in Boston, MA at Johnson Service Group

Date Posted: 11/10/2019

Job Snapshot

Job Description

JobID: 376446

Johnson Service Group is currently seeking an Information Systems Specialist II to join our premier Aerospace client in Boston, MA!

The Information Systems Specialist II is part of the Information Technology Service Desk Team and is the direct support for the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services. This position is the first point of contact for users who contact the service desk team through phone, email, and ticketing system to ensure that users receive appropriate assistance, status updates, and resolution in a timely manner. The Information Systems Specialist will assist in the installation, implementation, and upgrades of internal systems and maintain a tracking system for usage evaluation.

Job Duties and Responsibilities

  • Utilize ticketing system to communicate, document, schedule and prioritize issues for internal and off-site employees
  • Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates
  • Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessories. Updates documentation for self-help instructions, standard operating procedures and technical guidelines relating to IT
  • Responsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry software
  • Responsible for Windows & Mac imaging of computer systems, setting up new hire employees with equipment & gathering of equipment from off-boarding employees. Provide support for on-site/off-site meetings, conference rooms and audio/video related support
  • Performs hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste and responsibility for the storage and inventory tracking of new and used equipment. Assists team with preparing for IT-related projects with testing & deployments
  • Builds stable, productive internal/external working relationships using effective interpersonal skills. Demonstrates effective, clear, and concise written and verbal communication skills. Articulates solutions in an effective and cohesive manner
  • Develops professional expertise and understanding of the specialization. Applies company policies and procedures to resolve a variety of issues and normally receives general instructions on routine work and detailed instructions on new projects/assignments
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
  • Other duties as assigned

Required Qualifications & Background

  • High School Diploma or GED with some college coursework / B.S. in Computer Science or related discipline preferred. Computer industry certifications are preferred (CompTia Network+, Security+, Microsoft, VM, Cisco)
  • 2 – 5 years of related experience
  • Demonstrates the ability to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
  • Displays strong initiative and drive to accomplish goals and meet company objectives
  • Takes ownership and responsibility for current and past work products
  • Is committed to learning from mistakes and driven to improve and enhance the performance of oneself, others and the company
  • Demonstrates strong customer service for phone and face-to-face interaction. Demonstrates team collaboration and effective time management. Demonstrates strong analytical, problem-solving and interpersonal skills
  • Demonstrates understanding of ITIL (Information Technology Infrastructure Library) concepts and framework. Demonstrates a strong understanding of Windows Operating System, computer hardware and network infrastructure as well as an analytical approach to problem-solving and organizational skills.