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Process Analyst (AVP) 124355-Tampa in Tampa, FL at Johnson Service Group

Date Posted: 11/7/2018

Job Snapshot

Job Description

JobID: 368302

Johnson Service Group is looking for 3 folks at different levels for the Lean Process Group at our global client.  

This role is the Process Analyst and is the more junior role of all 3.  This person should be highly analytical, focused on Six Sigma  and other lean processes and it's preferred if they are certified, but if not Black Belt Certified; still acceptable.

This person might help manage projects, but not necessarily have this experience.

Experience in a large global client is a must.

This role is a 6 month contract to hire position!


You: An analytical and entrepreneurial professional with a penchant for process re-engineering and a track record of applying Lean methodologies to enact profound change.

Your role will be to partner with local and global process owners and re-engineering teams, helping them redesign their processes to put the customer at the center of everything we do. Through the application of Lean tools and techniques, you will identify major pain points, investigate their root causes and provide innovative solutions that transform the client experience. You will become a trusted advisor, enabling, motivating and mobilizing employees to build their skills in operational excellence techniques through both existing and on site training's and coaching delivery.

Key Responsibilities:

  • Support individual projects across the site where you are located, including:
    • Supporting project leads in scoping and planning the projects (deliverables, timelines, resourcing, etc.)
    • Identifying waste and pain-points in the process using tools (including basic Process Mapping, VSM, SIPOC’s, Time and Motion studies, Benchmarking, etc.) and supporting the development of presentations to Senior Leadership.
    • Organizing and supporting Kaizen workshops, guiding the project teams on doing Root Cause Analysis and identifying Action Plans for the elimination of Root Causes to solve various Business and Process issues and achieve project/ program objectives.
    • Supporting the development of “To–Be” processes, including optimized customer journeys, documenting identified policy and procedure gaps and a plan to implement the future state
    • Supporting and co-facilitating training courses
  • Support the implementation of tools and a program of reviews to support a culture of standardized process governance and ‘Operations Excellence’ practices across the CSC in line with the global approach
  • Support the development of program reporting and senior stakeholder presentations

Other Responsibilities:

  • Support the development and articulation of program progress, successes and challenges through various presentations, training and forums

Key Cultural Fit:

  • You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
  • You have a passion for Operations Excellence and teach others to standardize and streamline their processes
  • You have a passion for new tech, and are always on the lookout for “what’s new”
  • You are naturally gifted at thinking of ways to “do things better, faster, smarter”
  • You work well in high-pressure situations and consistently deliver under tight time constraints while delighting your stakeholders 
  • You can work across boundaries to fill the gaps, and drive accountability for yourself and others


  • Minimum of 3-5+ years total post-graduate work experience with time spent applying Lean or Lean Six Sigma methodologies
  • Excel and PowerPoint skills – this position requires the ability to thoughtfully build and present reports, so strong communication skills and a capacity to structure logical analysis in presentations are key requirements
  • Strong data analytics capabilities, especially cost analysis and internal/external benchmarking
  • Understanding the drivers of value, including the ability to size and prioritize large scale initiatives across businesses and functions
  • Excellent time management skills are required, including the ability to manage and prioritize multiple items at once
  • Highly motivated, organized and methodical
  • Logical, analytical and rational thinker
  • Demonstrated team player

Educational Level:

Bachelor's degree required, Master’s preferred

Required Travel: Yes (<25%)