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Senior IT Infrastructure Technician in Wilmington, DE at Johnson Service Group

Date Posted: 1/11/2019

Job Snapshot

Job Description

JobID: 370089

We have an immediate opening for an IT Infrastructure Technician in downtown Wilmington Delaware. This position is approved for 1 year and could be extended.

Pay Rate: up to $30/Hr. (Range $28 to $30/Hr.)

The responsibilities of the position include, but are not limited to, the following:

  • Inventory management, installation, deployment, break-fix (HW and SW), asset return and end of life management
  • Second Level dispatched and escalated support with walk-up support (in-person)
  • Remote support via MSRA
  • Knowledge base maintenance
  • EZVista ticketing management when tickets are assigned
  • Cell phone support
  • Training and education
  • Customer ambassador – ensuring customers' needs are heard, addressed, and resolved to satisfaction


In order to be qualified for this role, you must possess the following:

  • A minimum of a Bachelor’s degree in an IT related field or equivalent experience
  • Minimum of 3 years in supporting enterprise level PCs
  • Minimum of 3 years in a customer facing role
  • Excellent customer service skills (Attitude, Interest, Action, Verbal Language, Body Language, Tone of Voice)
  • Excellent communication skills both verbal and written
  • Excellent collaboration and team skills
  • Experience in remote troubleshooting and repair
  • Working proficiency of Windows 10 environment
  • Working proficiency of Office 365
  • 5 years of “Enterprise” experience
  • Preferred but not required A+ cert  
  • hardware/software break fix and IMAC functions as daily responsibilities

The following skill sets are preferred by the business unit:

  • Working experience with SCCM
  • Experience with PC Imaging processes, preferably in SCCM
  • Working experience with scripting in Powershell, WMIC, CMD
  • Dell certified technician

Out client is a large Global Leader in the Chemicals business based locally in Wilmington Delaware. Johnson Service Group has been named to the Staffing Industry Analysts List as one of the Largest Staffing Companies in the United States. If you have any questions, please contact Allen Mudalel at