Sr. Field Service Technician in Nashville, TN at Johnson Service Group

Date Posted: 10/28/2019

Job Snapshot

Job Description

JobID: 372723

Senior Field Service Technician based in Nashville, TN.  The Senior Field Service Technician delivers superior and timely pre-and-post sales support to customers worldwide while maintaining the highest level of customer satisfaction in the industry.  Provides technical support for all system components including computer, robotic, electro-mechanical components, mechanical, and pneumatic systems.  Shared responsibility for service and warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations.  May assign tasks to other technicians. 

Here are some of the things you will do:

  • Troubleshoot and perform repairs and modifications on the mechanical, electrical, or software aspects of equipment at customer sites.
  • Remotely monitor company systems to insure optimal product operations at customer sites through onsite and remote HMI interfaces.
  • Provide support for both pre- and post-sales service work for equipment and systems pertaining to customers. Interfaces with customers on-site to deliver product and service training.
  • Document all customer contact. Write reports as needed. Record any issues from installs and service visits. Close those within area of expertise and follows up on others, ensuing they have been assigned.
  • Assist in the start-up, checkout, installation, and testing of new equipment
  • Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity
  • Assist with the development and maintenance of technical documentation including operator’s manuals, service manuals and training materials.
  • Capture and provide feedback to R&D, Engineering and Manufacturing groups to improve product performance and serviceability.
  • Train other technicians in areas of expertise, as well as model excellent service for the team. Participate in hiring and the development of service team.
  • Assists Customer Service team leaders as needed both in the office and onsite.

Here's what you will bring:

  • An Associate's degree, preferred, with 3-5 year’s experience in a technical role or field service role involving electrical and mechanical systems (or an equivalent combination of education and experience).  Electrical and pneumatic machine experience preferred.
  • Previous experience in PLC programming and troubleshooting automation equipment a requirement.
  • Must possess working knowledge of TCP/IP network infrastructure, routing, and general Ethernet topology.
  • Experience with robotics, specifically ABB a strong plus
  • Able to perform root-cause analysis, requiring someone with highly detailed oriented and problem solving skills.
  • Desktop computer skills including Word and Excel
  • Excellent customer relations and interpersonal relations skills including a high degree of diplomacy.  Ability to clearly communicate technical ideas verbally and in writing to various audiences.
  • Ability to work effectively in a team environment
  • Ability to provide after-hours support or be on-call required.  
  • Upbeat, positive, high energy with a “can do” attitude; reacts well under pressure
  • Highest level of reliability and dependability
  • Travel by air and car frequently - 80%




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