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Telecom Analyst II #204347 in Charlotte, NC at Johnson Service Group

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    5 to 10 years
  • Date Posted:

Job Description

JobID: 360465

Job Title: Telecom Analyst II

Location: Charlotte, NC 28202

Duration: 1 year contract       

Start Date: September 2017 – September 2018

Pay Rate Max:  $40 per hour

Responsibilities & Duties:

  • Monitors, manages, and maintains enterprise data and/or voice networks.
  • Responds to network outages to restore services.
  • Responds to Incidents within established service level agreements.
  • Documents work performed.
  • Maintains up to date documentation of the network infrastructure.
  • Contributes to team knowledge base.
  • Contributes to network improvement initiatives.
  • Proactively identifies/makes recommendations on potential network issues and solutions.
  • Participates in on-call rotation duties.
  • Increased availability during Storm Preparation Mode and Storm Mode conditions.
  • Adheres to proper Change Management requirements and processes.
  • Provides timely resolution to trouble tickets and work orders.
  • Configures, installs, and maintains Cisco LAN/WAN switches and routers and wireless LAN.
  • Provides network configuration of additional appliances like firewalls and WAN accelerators. Troubleshooting LAN, WAN, & wireless networks.
  • Deployment of code upgrades.
  • Leads network improvement/optimization initiatives.
  • Leads investigation/troubleshooting efforts during service disruption events.
  • Represents Telecom Support organization professionally in interaction with internal business partners and other IT Support groups.

Basic/Required Qualifications:

  • Hands on experience resolving network outages.
  • Experience in data network problem isolation and resolution.
  • Experience troubleshooting Layer 2 and Layer 3 issues.
  • Experience with first hop redundancy protocols.
  • Experience analyzing network traffic.
  • Experience providing end to end network support for large enterprise.
  • Experience assisting other teams with the analysis of application problems.
  • Experience troubleshooting foundational protocols such as DNS, DHCP, and ARP.
  • Experience in a predominantly Cisco network environment.
  • Current Cisco CCNA – credentials will be verified.
  • 3-5 years of relevant work experience in Information Technology.
  • Must possess intermediate-level experience with one of the following:
    • Cisco Voice/Unified Communications, with emphasis on troubleshooting
    • Cisco Controller/Lightweight 802.11 Wireless, with emphasis on troubleshooting
    • Avaya Voice/Unified Communications, with emphasis on troubleshooting

Desired Qualifications:

  • Additional relevant industry certifications.
  • 5-10 years of relevant work experience in Information Technology.
  • Experience with Cisco Nexus, OTV, or ACI Data Center technologies.
  • Experience with Syslog, TACACS, Radius, and SNMP.
  • Experience with Quality of Service mechanisms.
  • Experience with Avaya Voice systems.
  • Experience with Palo Alto and Checkpoint technologies.
  • Experience troubleshooting across firewall infrastructure with various third-party tools.
  • Experience with Cellular 3G/4G technologies.
  • Ability to perform self-directed work.
  • Ability to independently prioritize daily work.
  • Ability to carry out daily work responsibilities with minimal supervision.
  • Strong team player with the ability to manage multiple tasks and assignments.
  • Demonstrated leadership in technical roles.
  • Proven ability to speak and write about complex technical topics to a less technical audience.
  • Demonstrated leadership identifying improvement opportunities and solutions.
  • Demonstrated leadership in identifying process deficiencies and solutions.
  • Demonstrated commitment to personal and team success.
  • Current Cisco CCNP – credentials will be verified.
  • Two-year degree in relevant field.
  • Four-year degree in relevant field.


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