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Telephonic Nurse Case Manager (RN) Stratford, CT in Stratford, CT at Johnson Service Group

Date Posted: 1/11/2019

Job Snapshot

Job Description

JobID: 364259

Johnson Service Group is currently seeking a Telephonic Nurse Case Manager (RN) in Stratford, CT.


We are currently seeking an Onsite Telephonic Nure Case Manager (RN) to work at our customer's dedicated site.

Individual is responsible for assessment, planning, coordination, implementation and evaluation of injured/disabled individuals involved in the medical case management process. Works as an intermediary between carriers, attorneys, medical care providers, employers and employees to ensure appropriate and cost-effective healthcare services and a medically rehabilitated individual who is ready to return to an optimal level of work and functioning. The onsite nurse will have individual job responsibilities per client needs.


Main responsibilities include but are not limited to:

  • Follows the Specific Client Process for Case Management. Uses clinical/nursing skills to help coordinate the individual’s treatment program while ensuring quality and cost-effectiveness of care.

  • Initial review and assessment of case information and referral objectives.

  • Verify employee’s job Title/Description. Do we have job analysis? If not, is it available?

  • Perform three-point contact to include the following:

    • Contact Employee:

    • Contact Provider:

    • Contact Employer/Adjuster/Insurer:

  • Objectively and critically assesses all information related to the current treatment plan to identify barriers, clarify or determine realistic goals and objectives, and seek potential alternatives.

  • Maintain daily records of all contacts.

  • Generate and fax, if requested, Initial or 72-hour report, including appropriateness of treatment plan and Case Management recommendations.

  • Serves as an intermediary to interpret and educate the individual on his/her disability, and the treatment plan established by the case manager, physicians, and therapists. Explains physician’s and therapists’ instructions, and answers any other questions the claimant may have in an effort to facilitate his/her return to work.

  • Works with the physicians and therapists to set up medical assessments to develop an overall treatment plan that ensures quality and cost-effectiveness of care while meeting state and other regulator’s guidelines.

  • Researches alternative treatment programs such as pain clinics, home health care, and work hardening. Coordinates all aspects of the individual’s enrollment into the programs, and then monitors his/her progress, to ensure quality and cost-effectiveness of care and minimize time away from work.

  • Works with employers on modifications to job duties based on medical limitations and the employee’s functional assessment. Helps employer rewrite a job description, when necessary and possible, to return the client to the workplace.

  • Monitors/evaluates the employee’s progress.

  • Supply employer/adjuster/insurer with periodic reports agreed to in original contract, but not less than biweekly.

  • Provides input on the performance of support staff to their supervisor.

  • Track client updates by use of daily open listing.

  • Attend scheduled staff meetings and in-service programs.

  • Maintaining the necessary credentials and demonstrating a level of professionalism within the work place and in dealing with injured workers reflects positively on the company.

  • May assist in training/orientation of new staff as requested. Clients will provide their individual training for their specific program.

  • Monitors functions assigned to non-case managers and provides input on the performance of support staff to their supervisor.

  • Other duties may be assigned.


  • EDUCATION: Diploma, Associates Degree or Bachelor’s Degree in Nursing required. Advanced Degree preferred.

  • EXPERIENCE: Minimum of two (2) years full time equivalent of direct clinical care to consumers/ clinical practice. Workers’ compensation-related experience preferred.


    • A current, unrestricted license or certification to practice a health or human services discipline in a state or territory of the United States that allows the health professional to independently conduct an assessment as permitted within the scope of practice of the discipline; or

    • In the case of an individual in a state that does not require licensure or certification, the individual must have a baccalaureate or graduate degree in social work, or another health or human services field that promotes the physical, psychosocial, and/or vocational well-being of the persons being served, that requires:
      • A degree from an institution that is fully accredited by a nationally recognized educational accreditation organization;
      • The individual must have completed a supervised field experience, in case management, health, or behavioral health as part of the degree requirements; and
      • URAC-recognized certification in case management within four (4) years of hire as a case manager
  • CERTIFICATES, LICENSES, REGISTRATIONS: See minimum Qualifications above. Pursue URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN) upon eligibility. Other state licenses/certifications as required by law.

  • OTHER QUALIFICATIONS: Prior Case Management experience preferred. Excellent interpersonal skills and phone manners. Excellent organizational skills. Ability to set priorities. Ability to work independently and as part of a team. Computer literacy required.